Claude Prompts for Cx Research in Customer Service
6 copy-ready prompts for Cx Research professionals.
Write a churn exit interview guide
intermediateGenerate a structured exit interview discussion guide for customers who have cancelled or are churning, designed to surface honest root causes.
Write a customer discovery interview discussion guide
intermediateGenerate a structured discussion guide for a customer discovery interview, with questions designed to surface real behavior, motivations, and unmet needs.
Synthesize customer interview transcripts into themes
advancedAnalyze multiple customer interview transcripts or notes and synthesize them into a structured thematic summary with key insights, patterns, and recommended actions.
Identify jobs-to-be-done from customer interview notes
advancedAnalyze customer interview notes to identify the jobs-to-be-done (JTBD) customers are hiring your product to do — and the functional, emotional, and social dimensions of each job.
Write an NPS follow-up survey question set
intermediateGenerate a targeted NPS follow-up survey question set that turns a score into actionable customer insight.
Synthesize Voice of Customer themes from open-text survey responses
advancedTurn a pile of free-text survey responses into a ranked, evidence-backed set of VoC themes that a CX leader can act on.
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